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FREQUENTLY ASKED QUESTIONS
We understand you may have questions about our services. Please scroll through these frequently asked questions for answers to our most common questions.

This is a great question! The simplest answer is “because our consultants know best”.  Our experience in the field of food service and c-store design has provided us with a wealth of knowledge.  We have encountered just about every challenge there is when it comes to designing a food service or c-store facility.  In our experience, clients who choose not to hire a professional design consultant to save some money on the front side usually end up paying for it in the end anyway.  I’ve often said “Don’t be penny wise and pound foolish”.  In other words, the cost of hiring a consultant will pay off in short time by avoiding costly mistakes, delays and oversights.

There are three simple reasons why you should hire us:

  1. EXPERIENCE: Our consultants have over 50 years of design experience in the food service industry and over 28 years in the c-store design and equipment industry.   They have successfully consulted, designed and managed hundreds of projects both small and large.
  2. INTEGRITY: You will receive clear and upfront pricing with no surprise add on charges. If additional services are available you will receive a full disclosure of additional costs upfront. If we promise something we will deliver and we will always act in your best interest.
  3. RELIABILITY: Our consultants provide prompt and personal service from the beginning to the end of your project. You will deal with and speak directly to our consultants who will complete your project to your complete satisfaction, on budget and on time.

Don’t take our word for it. We will happily provide you with references. Just give us a call and ask! 800.850.6638

Our company was originally founded as Professionally Engineered Systems. In 1990, Jim Richards, Sr acquired ownership of the company. In 2014, Jim Richards, Jr assumed the role of President and the company name was changed to PES Design Group  Our two principal design consultants have many years of design experience working with some of the biggest names in Food Service and in the C-store industry. Jim Richards, Sr has been in the food service design industry for over 50 years and has been designing c-stores for over 28 years.  Jim Richards, Jr has been in the food service consulting business for over 28 years.

The initial consultation is FREE. We would love to speak to you about your project, ideas and goals. Our prices vary depending on what services you choose to contract us for.  We offer full design service packages where we provide you with a complete set of design documents including layouts, equipment schedule and specifications, final connection plans, custom equipment specs and detail drawings and bid documentation.  The cost of the package is essentially determined by the size of the project and scope of work.  Simply contact us and we would be happy to speak to you about your project and provide you with a written service proposal.

Our contracts are broken up into three phases.  Your first payment will be due when you return a signed contract.  It’s typically 50% of the total contract.  Your next payment will be due once we reach a satisfactory and approved design and we’re ready complete the final connection plans and equipment specifications.  That payment is typically 40% of the total contract.  The final 10% payment will be due when we complete the documents package.

When under contract with an architectural firm, our terms of payment are determined by the firm’s Master Agreement or Consultant’s Work Authorization.

We accept payment by company check or cashiers check.

It really depends on the scope of the project.  We can typically prepare a preliminary design within 2-3 weeks after an in-depth consultation.  We also gladly work within the scope of architectural submittal deadlines.

No. We have offices in Chicago Illinois, Atlanta Georgia and Sarasota Florida and will serve clients anywhere in the world.

We are not licensed architects nor engineers.  We are design consultants who provide design and equipment information specifically related to food service and c-store planning.  Our plans and specifications can be used seamlessly by your architect and/or engineer for use in preparing their bid, construction and permit documents.

Although we are not a licensed profession, we do hold memberships in good standing with recognized industry trade organizations such as The Foodservice Consultant’s Society International, The American Institue of Architects and several Chambers of Commerce.

We do offer interior design services.  The advantage of this is, we design the technical aspect of projects with the end design scheme in mind, achieving designs that are both attractive and functional. We will also gladly work with your interior designer to make sure our design fits perfectly within the overall design scheme.

Certainly.  In our years of experience we have crossed paths with many competent firms that we could recommend for your specific project.  If you are an architectural or interior design firm and would like to be considered as a recommended firm please give us a call.  We would be happy to speak with you about your services.

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